Privacy Policy
Last Updated: January 1, 2025
XDNET respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, protect, and disclose information when you use our website, internet services, customer portal, and other services provided by XDNET.
Information We Collect
We may collect information necessary to provide and manage our services, including:
- Name and contact information
- Service and billing address
- Email address
- Telephone and mobile phone numbers
- Account and customer information
- Billing and payment-related information
- Service, equipment, and technical information
- Communications with XDNET
- Information submitted through our website or customer portal
How We Use Your Information
We may use your information to:
- Provide and manage internet and related services
- Create and maintain customer accounts
- Process and manage billing and payments
- Send invoices, payment reminders, and payment confirmations
- Provide customer support
- Send account and service notifications
- Communicate planned maintenance, outages, or other service-related information
- Improve our services, network, website, and customer experience
- Prevent fraud and protect our customers, network, and systems
- Comply with applicable legal and regulatory requirements
SMS and Text Message Communications
Customers who provide a mobile telephone number and consent to receive SMS communications from XDNET may receive text messages regarding their account and services.
These messages may include:
- Billing notifications
- Invoice notifications
- Payment reminders
- Payment confirmations
- Account notifications
- Service-related notifications
- Planned maintenance or outage notifications
- Customer support communications
Message frequency may vary. Message and data rates may apply depending on your wireless carrier and service plan.
Customers may opt out of SMS communications at any time by replying STOP to any XDNET text message.
For assistance, customers may contact XDNET via WhatsApp at (787) 493-1280 or reply HELP to an XDNET text message.
Consent to receive SMS messages is not a condition of purchasing XDNET services.
SMS Privacy and Consent
XDNET does not sell or rent customers’ mobile phone numbers.
Mobile phone numbers, SMS consent, and SMS opt-in information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Information may be provided to service providers when necessary to deliver SMS communications, process communications, provide services, or operate our systems. These providers may only use the information as necessary to provide those services.
Billing and Payment Information
XDNET may collect and process information necessary for billing and payment purposes.
Payment transactions may be processed by third-party payment processors. XDNET does not necessarily store complete payment card information when payments are processed by an authorized third-party payment provider.
Cookies and Website Information
Our website may use cookies and similar technologies to provide website functionality, understand website usage, maintain sessions, improve performance, and enhance the customer experience.
Your browser may allow you to control or disable cookies. Disabling certain cookies may affect some website functionality.
Information Sharing
XDNET does not sell personal information for marketing purposes.
We may share information when reasonably necessary with service providers that assist us with operating our business, providing internet services, billing, payment processing, customer communications, hosting, security, and other operational functions.
We may also disclose information when required by law, legal process, regulatory requirements, or when reasonably necessary to protect XDNET, our customers, our network, or others.
Data Security
XDNET uses reasonable administrative, technical, and organizational safeguards designed to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.
No electronic system or method of transmission can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain customer and business records, meet legal and regulatory requirements, resolve disputes, and enforce agreements.
Your Choices
Customers may contact XDNET to request updates or corrections to certain personal information associated with their account.
Customers may opt out of SMS communications at any time by replying STOP to an XDNET text message.
For SMS assistance, customers may reply HELP or contact XDNET through WhatsApp at (787) 493-1280.
Third-Party Services
Our website and services may use or link to third-party services. Those services may maintain their own privacy policies and practices.
XDNET is not responsible for the privacy practices of independent third-party websites or services.
Changes to This Privacy Policy
XDNET may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements.
Updates will be posted on this page with an updated revision date.
Contact Us
If you have questions regarding this Privacy Policy, your personal information, SMS communications, or XDNET’s privacy practices, please contact us:
XDNET
Email: [email protected]
Phone: (787) 493-1280
WhatsApp: (787) 493-1280
Office Hours: Monday through Friday, 8:00 AM to 5:00 PM Atlantic Standard Time (AST)
For assistance with SMS communications, customers may contact XDNET via WhatsApp at (787) 493-1280 or reply HELP to an XDNET text message.
To opt out of SMS communications, reply STOP at any time.